People, Process, Systems
The ‘rule of three’ for successful digitisation
Digitalisation is undisputedly one of the greatest challenges of the current working world. Innovative systems can make analogue processes more efficient or even completely automate them. However, many companies underestimate the impact of digitalisation on their employees and the massive influence on the existing work processes.
For this reason, when it comes to digital issues, we first focus on the mind-set of every individual and emphasise all advantages of a digitised process to minimise or eliminate potential concerns. Only then, the employees can fully engage with the change and learn how it works. Process harmonisation and active application ensure a sustainable integration of the system.
Challenge
‘Convincing’ users of the advantages of the new IT system
Sustainable integration of the new systems into the affected dealer processes
Optimal use of the new IT to increase dealer performance as well as employee and customer satisfaction
Solution
Long-term support (1-week coaching, 1-week follow-up and remote support before, between and after the on-site visits)
Target group/ user-specific adaptation of the training and coaching content
In addition to IT knowledge transfer, focus on change management/ mind-set, coaching sessions for active use in the workplace and cross-departmental workshops to harmonise the process
Added value
Confident users
Simplification of operational tasks
Efficient and consistent/ cross-departmental process
Improved customer experience
Future-ready and competitive retailers
