Professional Lead Management helps to identify and register future customer demands, until the lead is approached with a tailored offer. However, exploiting full potential requires an effective and well-implemented lead process. As well as conveying financial benefits, Lead Management helps to expand the client base and has a positive impact on customer satisfaction and loyalty.
Our expertise includes:
- Developing an understanding of the importance and financial relevance of leads.
- Defining and implementing a lead process across the organisation.
- Optimising the lead process, regardless of the CRM system or lead tool currently in use.
- Enhancement of sales-related soft skills.
- Develop coaching in correlated aspects such as Presales, Sales and Aftersales Optimisation and Customer Segmentation and Targeting.